Frequently Asked Questions
Where are NÉVÉE PARÉ products made?
Our products are thoughtfully formulated and manufactured in the United States using high-quality ingredients and carefully selected formulations.
Are your products suitable for sensitive skin?
Every complexion is unique. We recommend reviewing each product’s ingredient list and performing a patch test before first use, especially if you have sensitive skin.
How should I build a skincare routine?
We recommend beginning with The NÉVÉE PARÉ Ritual:
- Illuminate — Cleanse
- Radiance — Vitamin C Serum
- Restore — Moisturize
- Polish — Exfoliate (2–3 times weekly)
- Sculpt — Body Care
Consistency is the foundation of beautiful skin.
How long will it take to see results?
Skincare is a journey rather than an instant transformation. Many customers notice improvements in hydration and radiance within weeks, while longer-term benefits develop with consistent use.
Do you offer vegan, organic, or clean beauty formulations?
Yes! We specialize in premium clean beauty products, crafted with safe, high-performance ingredients. Many of our formulations are vegan, cruelty-free, and made with organic botanicals to deliver both purity and results.
Are your products tested on animals?
No, NÉVÉE PARÉ is proud to be cruelty-free! We never test our finished products on animals. In addition, we work closely with our suppliers to ensure that all ingredients are sourced responsibly, cruelty-free, and aligned with ethical standards.
How long does shipping take?
Domestic orders are typically processed within 1–2 business days. Shipping times vary depending on destination and carrier.
Do you offer internationally shipping?
We do not arrange international shipping. International clients are welcome to arrange shipment through their own freight forwarder or shipping provider. It's important to note that customs duties and regulations vary by country.
What are your shipping costs and timelines?
Shipping costs and timelines depend on several factors, including the destination country, shipping method chosen, order size, and weight. We provide detailed shipping quotes during the ordering process, and typical timelines range from a few days for domestic shipments to several weeks for international orders, depending on the carrier and customs clearance.
Can you help with customs paperwork?
NÉVÉE PARÉ products are manufactured in compliance with U.S. cosmetic regulations. We do not provide customs clearance or act as an importer of record. However, we can provide standard U.S. documentation, such as Safety Data Sheets.
How do I pay?
We accept all major credit cards.
What is your refund or cancellation policy?
Orders are non-refundable and cannot be canceled once placed.
What happens if I receive damaged goods?
Please notify us immediately if any items are damaged in transit. Contact us at hello@neveeparis.com. Claims must be submitted within 7 days and include photos of the damage. Once approved, we will replace the damaged items for you.
Can I return my order?
For Return Policy/Shipping Policy/Privacy Policy, please visit our Terms of Service page for complete details.
What's included in NÉVÉE PARÉ product pricing?
Product pricing is determined by product type, size, quantity, and packaging.
✔ Finished product using NÉVÉE PARÉ Formulas
✔ Standard packaging
✔ Standard closures
✔ Waterproof full-color gloss labels
✔ Stock fragrances or essential oils
✔ Filling and labeling
✔ Quality control
How can I contact NÉVÉE PARÉ?
Email us anytime at hello@neveeparis.com. We aim to respond within 1–2 business days. We’d love to hear from you. Whether you have a question about our products, your order, or The NÉVÉE PARÉ Ritual, we’re here to help. Thank you for being part of the NÉVÉE PARÉ community. Because luxury begins with intention—and every conversation matters.